Customer Success Manager
- Locobuzz
- 7 - 12 years
- Mumbai
- 8 months ago
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Job Description
Role & responsibilities
Customer Onboarding:
- Guide new customers through the onboarding process, ensuring they have a smooth transition and are fully equipped to utilize our products and services.
- Conducted onboarding sessions and provided comprehensive training to new customers.
Relationship Management:
- Build and maintain strong, long-lasting customer relationships by understanding their business needs and ensuring our solutions deliver maximum value.
- Regularly check in with customers to assess their satisfaction and address any concerns.
Customer Advocacy:
- Act as the voice of the customer within the company, providing feedback to internal teams to improve product features and services.
- Represent customer interests in internal meetings and strategic planning sessions.
Product Expertise:
- Develop a deep understanding of our products and services, providing expert advice and training to customers to help them achieve their goals.
- Stay updated on product developments and industry trends to effectively support customers.
Proactive Engagement:
- Monitor customer health metrics and proactively reach out to customers to address issues, provide updates, and ensure their ongoing success.
- Anticipate customer needs and offer proactive solutions to potential challenges.
Issue Resolution:
- Address and resolve customer concerns promptly and effectively, coordinating with internal teams as necessary.
- Manage and track customer issues to ensure timely resolution and customer satisfaction.
Renewals and Upselling:
- Work towards customer retention and identify opportunities for upselling and cross-selling additional products or services.
- Develop and execute strategies to maximize customer lifetime value.
Reporting and Analytics:
- Track and report on key metrics related to customer success, providing insights and recommendations to improve customer experience.
- Use data-driven insights to inform customer success strategies and initiatives.
Qualifications:
- Bachelors degree in Business, Marketing, Communications, or a related field.
- Proven experience in customer success, account management, or a similar role in a SaaS company.
- A strong understanding of AI technologies, Big Data, and Machine Learning is a plus.
- Excellent communication, interpersonal, and presentation skills.
- Ability to build strong relationships and manage multiple stakeholders.
- Proactive, self-motivated, and able to work independently as well as part of a team.
- Strong analytical skills and ability to use data to drive decisions.
- Experience with customer success tools and CRM systems.
Benefits:
- Medical Coverage: We care about your health and well-being. We offer comprehensive medical coverage to ensure you and your family have access to quality healthcare.
- Opportunity to Work in a Fast-Paced and Dynamic Organization: At Locobuzz, we thrive on innovation and agility. You'll have the chance to work in an environment where every day brings new challenges and opportunities for growth. Your contributions will make a real impact on our dynamic organization.
- Learning and Upskilling: At Locobuzz we believe in continuous learning and development. You'll have access to resources and support for your professional development, which may include training, workshops, and opportunities to expand your skill set.
- Collaborative Workplace: Collaboration is at the heart of our culture. You'll be part of a team that values open communication, knowledge sharing, and working together to achieve common goals. Your ideas and insights will be heard and respected, fostering a sense of belonging within our collaborative workplace.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: LocobuzzLocation(s): Mumbai+ View Contact
Keyskills: customer onboarding Relationship Management Renewals and Upselling Proactive Engagement Client Engagement Customer Engagement
Fraud Alert to job seekers!
₹ 12-20 Lacs P.A
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