Manager, Post Sales Systems Engineering
- Samsara Inc
- 10 - 15 years
- Bengaluru
- 1 month ago
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Job Description
- You want to impact the industries that run our world: Your efforts will result in real-world impact helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- You are the architect of your own career: If you put in the work, this role won t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
- You re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
- Team Leadership & Development:
- Build, lead, mentor, and scale a high-performing Post-Sales Systems Engineering team in Bengaluru.
- Foster a culture of collaboration, innovation, accountability, and excellence, embedding Samsaras cultural principles within the India-based engineering team.
- Oversee resource allocation, performance management, and professional development for your engineering team.
- Post-Sales Systems Strategy & Technical Execution:
- Contribute to defining and executing the technical strategy for Post-Sales systems (e.g., Customer Support, Success, Experience platforms), collaborating with leadership to align with global business objectives and the customer journey.
- Support the design, development, implementation, and continuous improvement of robust and scalable solutions for post-sales functions by working closely with technical Subject Matter Experts (SMEs) and business partners.
- Drive the evolution and optimization of our customer-facing post-sales systems, ensuring they meet the needs of a rapidly growing business.
- Engineering & Operational Excellence:
- Establish, govern, and continuously enhance engineering best practices, coding standards, development lifecycles, and system performance for the Post-Sales Systems Engineering team.
- Oversee critical operational processes including incident management, Root Cause Analysis (RCA), problem resolution, and release management for post-sales systems.
- Cross-Functional Collaboration & Stakeholder Management:
- Collaborate effectively with global stakeholders across technology and business to define requirements, deliver impactful technology solutions, and ensure clear communication and alignment.
- Drive cross-functional initiatives and foster a shared vision for post-sales systems by leveraging strong influencing and communication skills.
- System & Vendor Management:
- Oversee the technical aspects of vendor relationships for post-sales technologies, ensuring top-notch tools and services.
- Establish, track, and report on key performance indicators (KPIs) for post-sales systems and engineering team delivery.
- Ensure all post-sales systems and engineering practices adhere to industry standards, legal requirements, and security best practices.
- Contribute to budget planning and management for post-sales systems engineering initiatives.
- Champion, role model, and embed Samsara s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
- Hire, develop and lead an inclusive, engaged, and high performing team.
Minimum requirements for the role:
- Bachelors degree in Computer Science, Information Technology, Engineering, or a related field; Masters degree is a plus.
- Overall 10+ years and 3+ years of experience in engineering leadership or management roles, preferably with a focus on developing and supporting Post-Sales systems (e.g., Customer Support platforms like Salesforce Service Cloud, Zendesk; Customer Success platforms like Gainsight; and related CRM functionalities for post-sales operations).
- Proven experience in building, scaling, and managing engineering teams, preferably with experience establishing teams in India.
- Strong technical background with hands-on experience in systems design, software development, integrations, and database technologies relevant to enterprise business systems.
- 3+ years of technical expertise with a Service CRM, particularly Salesforce Service Cloud, Contact Center as a Service (CCaaS) platforms, integration technologies (e.g., Workato, Zapier, APIs, middleware), and relevant coding languages (e.g., Python, JavaScript, Apex).
- Experience in managing operations for business-critical systems, driving system stability, and promoting operational excellence through engineering solutions.
- Deep business acumen, exceptional strategic thinking, and problem-solving skills, with the ability to translate complex business requirements from post-sales functions into scalable technical solutions.
- Advanced influencing, interpersonal, communication, and collaboration skills, with a strong executive presence and proven experience working effectively with global cross-functional teams.
- A strong customer-centric mindset, with a passion for delivering value and an excellent customer experience through technology.
- Experience with Agile/Scrum methodologies and modern software development practices
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Engineering Manager
Employement Type: Full time
Contact Details:
Company: Samsara IncLocation(s): Bengaluru
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Keyskills: Coding Javascript Incident management Middleware Information technology Release management Monitoring CRM Python Salesforce
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Samsara Inc
Samsara is the pioneer of the Connected OperationsCloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.
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