Bilingual Customer Support Specialist
- Samsara Inc
- 2 - 3 years
- Bengaluru
- 8 months ago
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Job Description
You want to impact the industries that run our world: Your efforts will result in real-world impact helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- You are the architect of your own career: If you put in the work, this role won t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
- You re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.
- Help Customers with a wide range of general inquiries on billing issues and questions
- Handle customer questions about contract renewals and cancellations
- Solve customer issues and escalations about Samsara products and services
- Experience in multi-channel servicing including excellent phone skills and good writing skills for Web, email, and channel requests
- Ability to prioritize work queue and backlog in addition to incoming customer requests
- Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction
- Champion, role model, and embed Samsara s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Minimum requirements for the role:
- 2-3 years of experience in a customer-facing role within a contact center environment
- English and French /German Fluency is a must
- Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings
- Experience in a fast-paced environment handling escalated customers and able to follow up on customer requests in a timely manner
- Strong problem-solving skills and a proven ability to deliver a positive customer experience
- Exceptional communication skills to effectively communicate with a wide range of customers
- Experience in a fast-paced environment managing 20+ cases per day via phone, chat, and email channels
- Experience working with ticketing systems (e.g. Zendesk, Salesforce, ServiceCloud)
- Ability to work flexible hours (morning, nights and weekends) - Schedules are assigned based on the needs of the business, you must be willing to work the assigned schedule (5 days a week, 8-hour shift with 2 continuous days off)
- Proficient with macOS
An ideal candidate also has:
- Experience supporting service requests in billing, RMA, cancellations, and renewals
- Experience supporting telematics systems, ELDs, and hours of service compliance is a plus
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Non Tech Support - Non VoiceEmployement Type: Full timeContact Details:
Company: Samsara IncLocation(s): Bengaluru+ View Contact
Keyskills: Ticketing French Billing Customer support German Customer service Troubleshooting Operations Monitoring Salesforce
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Samsara Inc
Samsara is the pioneer of the Connected OperationsCloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.
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