Customer Service Executive @ Talentstack Consulting

Job Description

The Customer Service Executive will assist online customers with their purchase and provide post purchase assistance.

Duties/Responsibilities:

• Handle Customer's Inbound And Outbound Calls.
• Solving Queries, Telling Them About Products / Offers / Services
• Handle Customer's Chat and Emails
• Handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.

Skills:

• Customer service
• Listening Skills
• Multi-tasking

Qualifications:

• Previous customer service experience of at least 6 months preferred
• Good communication skills
• Good English and Hindi speaking Skills
• Knowledge of Basic MS Word and Excel

Job Location: Malad West

Employement Category:

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Keyskills:   customer service outbound calling query resolution inbound calls chat resolving issues email