Customer Service Executive @ Talent Corner

Job Description

Summary

The job role involves extensive customer communication, handling financial transactions, coordinating exchange management, resolving consumer inquiries, tracking orders, and collaborating across departments, requiring strong communication, problem-solving skills, and familiarity with financial transactions.

Key Takeaways

- Extensive customer communication across various channels
- Efficient handling of financial transactions and refunds
- Proactive exchange management to reduce returns
- Resolving consumer inquiries and coordinating non-delivery issues
- Initiating post-service sales calls and abandoned cart recovery
- Coordinating with cross-functional departments for issue resolution
- Proficiency in using MIS and reporting tools

Employement Category:

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Keyskills:   customer service mis reporting customer care exchange management customer communication product management channel management sales support