Hiring for Customer Service - Inbound Process
- Knowplicity
- 1 to 3 Yrs
- Mumbai
- 2 months ago
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Job Description
- To attend the inbound calls in retails liabilities / assets, process the queries & request to customer's satisfaction
- To identity and concert the opportunities for cross selling (banking products) on customer's call
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks
- Ensure customer "delight" and consistent service experience, including timely resolutions of customer queries / issues
- To plays a massive role in building a brand's reputation
- Duties also includes answering questions, and connecting callers with other bank personnel if they have a specific issue or require a particular service
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Employement Category:
Employement Type: Full timeIndustry: Banking
Role Category: Customer Service (Domestic)Customer Care Executive
Functional Area: Not Applicable
Role/Responsibilies: Hiring for Customer Service - Inbound Process
Keyskills: outbound process inbound process lead generation customer service relationship management outbound calling inbound customer service customer relationship
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