Customer Support Executive
- Simply Vyapar Apps
- 0 - 5 years
- Bengaluru
- 29 days ago
- Email to a friend
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Job Description
Company Name:-Vyapar PVT LTD
Responsibility
- Attend incoming customer calls and take appropriate action and ensure there are no escalations on the service provided.
- Should be able to answer calls timely ensuring adherence to the process standards.
- Follow up customer calls wherever is necessary
- Attend mandatory training sessions to stay updated on product or company policy changes
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
- Follow established processes and procedures to maintain service quality.
Core Responsibilities:
Customer Support:
- Assist users via phone, email, and chat, providing guidance on software usage, resolving basic
issues, and ensuring a positive experience. Log customer concerns and follow up until resolved.
Lead Generation:
- Identify and qualify sales opportunities during support interactions, and reach out to potential
users to introduce the software.
Desired Skills and Requirements:
- Exp : 0 to 4 years
- Any Graduate
- Having accounting knowledge is a plus.
Languages : English & Hindi
Other Mandates: Office-based work and weekly 6 days work.
Benefits :
- Full-time job
- Incentive
- Mediclaim benefits (Self + Spouse + Children + Mother & Father)
- Attendance Incentive
NOTE : You can bring your friends along if looking for a job.
Company Website :
Address :
Simply Vyapar Apps Private Limited, 24th, 150/2 Enzyme Diamond, 7th Cross Rd, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102.
Regards
pavana
7760687***
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Full time
Contact Details:
Company: Simply Vyapar AppsLocation(s): Bengaluru
Keyskills: Customer Support Customer Queries
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Simply Vyapar Apps
Vyapar is India’s leading fintech company that offers a Free Business Accounting and Inventory Management application to enable MSMEs to digitally manage their business operations. The goal is to make a businessman’s daily routine less tiring and let them focus more on growing their bu...
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