Customer Support Executive
- Simply Vyapar Apps
- 0 - 5 years
- Bengaluru
- 26 days ago
- Email to a friend
- Report this job
Job Description
Company Name:-Vyapar PVT LTD
Responsibility
- Attend incoming customer calls and take appropriate action and ensure there are no escalations on the service provided.
- Should be able to answer calls timely ensuring adherence to the process standards.
- Follow up customer calls wherever is necessary
- Attend mandatory training sessions to stay updated on product or company policy changes
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
- Follow established processes and procedures to maintain service quality.
Core Responsibilities:
Customer Support:
- Assist users via phone, email, and chat, providing guidance on software usage, resolving basic
issues, and ensuring a positive experience. Log customer concerns and follow up until resolved.
Lead Generation:
- Identify and qualify sales opportunities during support interactions, and reach out to potential
users to introduce the software.
Desired Skills and Requirements:
- Exp : 0 to 4 years
- Any Graduate
- Having accounting knowledge is a plus.
Languages : English & Hindi
Other Mandates: Office-based work and weekly 6 days work.
Benefits :
- Full-time job
- Incentive
- Mediclaim benefits (Self + Spouse + Children + Mother & Father)
- Attendance Incentive
NOTE : You can bring your friends along if looking for a job.
Company Website :
Address :
Simply Vyapar Apps Private Limited, 24th, 150/2 Enzyme Diamond, 7th Cross Rd, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102
I have also attached the set of Aptitude Question Paper and also shared the Status Sheet where you need to update the hiring no. verses achievements for every batch.
Regards
Pavana
7760687***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Full time
Contact Details:
Company: Simply Vyapar AppsLocation(s): Bengaluru
Keyskills: Customer Support Customer Queries
Similar positions
Simply Vyapar Apps
Vyapar is India’s leading fintech company that offers a Free Business Accounting and Inventory Management application to enable MSMEs to digitally manage their business operations. The goal is to make a businessman’s daily routine less tiring and let them focus more on growing their bu...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in