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Desktop Support Engineer @ Coforge

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 Desktop Support Engineer

Job Description

Title : Desktop support role

Location : Ranjangaon


Experience Required: 2-4 years of experience in desktop support, with prior experience supporting a manufacturing environment. Key Responsibilities: - Provide onsite desktop support at the manufacturing plant, including: - Desktops and laptops - Barcode and MRP printers - Handheld barcode scanners, fixed scanners, RF scanners - Support production line IT infrastructure and ensure zero/minimum downtime - Identify and diagnose issues quickly, providing immediate solutions or effective workarounds to prevent production halts - Handle IT incidents, service requests, and changes using ServiceNow or similar ITSM tools - Monitor and manage tickets in line with defined SLAs, escalating where necessary.


Mandatory SkillsTROUBLESHOOT DESKTOP / LAPTOP HARDWARESkills to be evaluated on

TROUBLESHOOT DESKTOP / LAPTOP HARDWARE

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: Hardware and Networks - Other
Role: Hardware and Networks - Other
Employement Type: Full time

Contact Details:

Company: Coforge
Location(s): Pune

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Keyskills:   Desktop support engineer Manufacturing Industry Manufacturing

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Coforge

Coforge is a global digital services and solutions provider, that enables its clients to transform at the intersect of domain expertise and emerging technologies to achieve real-world business impact. A focus on very select industries, a detailed understanding of the underlying processes of those in...