Responsibilities:
Leads and coaches the team structuring appropriate training and development and eliminating road blocks to team performance
Ensure Team Execution in line with Departmental Strategy and annual objectives
Create, update, revise departmental SOPS with Director level approval
Ensure alignment to established processes and SLAs by team - Communicate resolve on gaps/issues within team/department
Create handle customer issues procedures and ensures service productivity levels are maintained by the department
Partner across functional areas within the Labs department to optimize Agile team performance and delivery against achievements for release against the product roadmap
Ensure appropriate resource allocation to deliver expected deliverables

Keyskills: resource management project management resource program management mentoring engineering budgeting pmp requirement gathering resource allocation customer satisfaction delivery management leadership leadership skills scrum agile project planning
Harbinger is a global technology company that builds products and solutions transforming the way people work and learn. For 30 years, we have been innovating alongside organizations that are in the people business “ serving the Human Resources, eLearning,