Team Leader @ Job Circle Hiring

Job Description

Greetings

Required Outbound sales Team Leader for Vashi Location.

Eligibility Criteria:

• Graduate
• Age Max till 35 Years.
• Total 7 years of BPO Experience.
• Minimum 3-5 years of experience as a outbound Sales/Renewal Team Leader in a domestic/international BPO. (Insurance industry experience will be an added advantage)

Type of position: Full Time

CTC- Till 8 LPA

Job Responsibilities:

• Mange a team of approximately 10 20 CSRs.
• Ensures 100% of CSRs meet and or exceeds their overall  KPIs (sales targets, customer satisfaction and experience, quality and productivity standards)
• Provides consistent, balanced and timely performance feedback on CSR  performance.
• Ensures a positive work environment, continuous learning and a high quality employment experience for your team.
• Provides leadership and manages to all operational standards.
• Along with fellow Team Leaders, meets and exceeds all department goals.
• Applies timely performance management standards and processes.
• Day to day sales/service request management.
• Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution.
• Coach, develop and engage the CSR  to increase their abilities while enhancing their own careers.
• Good communication and 'people skills'.     

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Keyskills:   utilization management attrition management team handling shrinkage control sales team handling