Branch Head
- G4S
- 8 - 12 years
- Guwahati
- 7 months ago
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Job Description
Role & responsibilities
- Formulate & implement Branch strategy linked with Hub strategy
- Directly accountable for planning and organizing branch operations
- Ensure proper start-up of new assignments
- Manage guard sourcing in terms of scouting, referrals and walk-ins
- Ensure proper deployment, rostering & attendance of guards
- Ensure proper supervision, patrolling & review in terms of day & night checks
- Conduct security audits of large assignments periodically
- Forecast, procure and distribute uniforms and office equipment under clearance from the respective Hub Heads
- Maintain consistent, complaint free, high quality service levels
- Support and facilitate implementation of corporate projects
- Ensure achievement of branch profitability targets
- Ensure achievement of branch revenue targets
- Ensure achievement of financial targets of the branch
- including collections and price increase
- Accountable for growth and retention of Key and Core Accounts
- Conduct receivables analysis and initiate cancellation of non-paying clients
- Monitor and control expenditure and overheads of the branch
- Ensure proper maintenance of accounts of the branch
- Ensure timely & accurate submission of monthly MIS to Hub
- Recommend approval of bills for direct reporting staff
- Reconcile man hours, paid vs. bills outstanding based on actuals
- Strive to understand customers needs and deliver the right/customized solutions
- Build effective customer relationships, ensure customer satisfaction and promote companys image
- Conduct all surveys and client requested security audits
- Ensure satisfaction and retention of existing clients
- Regular meeting with clients for performance feedback
- Reviewing client feedback and developing solutions to improve service delivery quality and create customer delight
- Responding to client queries and concerns promptly
- Prepare manpower budget as per business requirements
- Recruit adequate number of quality direct manpower in accordance with business requirements
- Ensure all new recruits in direct and indirect category attend basic course and no one is deployed without successful completion of basic course
- Ensure timely completion of joining formalities for new recruits, and their timely deployment
- Ensure development of Direct staff through refresher and
- other relevant training programmes
- Ensure maintenance of attendance, leave, overtime records etc.
- Ensure correct wages computation of direct staff
- Ensure timely payment of wages and other dues
- Ensure disciplinary action is taken wherever required
- Ensure speedy redressal of grievances through regular interaction, counselling and appropriate administrative measures
- Ensure implementation of HR & Training policies
Job Classification
Industry: Law Enforcement / Security ServicesFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Head - OperationsEmployement Type: Walk-insContact Details:
Company: G4SLocation(s): Guwahati+ View Contact
Keyskills: Heading Branch Branch Operations Client Relationship Branch Management P&L Branch Sales
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₹ 9-12 Lacs P.A
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