Keyskills: Hardware RTP QoS jitter Codes compression customer service orientation interpersonal skills collaborative environment Telecom engineering Voice Video Networking Call CentreIVR systems IP FAX Install Configure Manage Maintain Monitor VoiceVideoCall CenterIVRFAX Operating System Software Voice FAX billing Systems Cisco Call Managers Voice Gateway Routers Call CenterIVR Servers IVR Scripting Video Conferencing Servers Voice Video Gate keepers ISDN Gateways VoiceVideo End points VoiceVideo standards protocols ISDNPRI telecom microwavewireless networking concepts skills analytical abilities problemsolving experience oral communication skills prioritization skills upgrade Networking Software teamorient