Home Connect Master Supervisor @ Jio Platforms

Home > Technical Support / Helpdesk

Home Connect Master Supervisor

Jio Platforms
5 to 8 Yrs
Delhi, NCR
2 months ago
Email to a friend
Report this job

Job Description

Roles and Responsibilities:

1. Drive home connect and care operations in the assigned territory
2. Source and train technicians by teeing up with target colleges
3. Conduct classroom and on the job trainings for technicians
4. Mentor and guide technicians to enhance productivity
5. Ensure zero defect execution of home connect activity
6. Drive home connect installation and fault repair related SLA
7.Ensure customer satisfaction
8. Ensure adherence to processes as per company defined SLAs

Required Skills: -

Escalation handling
Team Handling
SLA
Service Delivery
Installation
Home connect installation and fault repair

Work Experience(Specify Range)* 5-8 years

CTC(Specify range)* Upto 6 LPA

Job Location(s) South Delhi, West Delhi

Qualification(s) Diploma / B.E / B.Tech ( ECE / Telecommunication/ IT/ CS)

Employement Category:

Employement Type: Full time
Industry: Telecom / ISP
Role Category: Technical Support / Helpdesk
Functional Area: Not Applicable
Role/Responsibilies: Home Connect Master Supervisor

+ View Contact

Keyskills: service delivery sla team handling installation fault rectification escalation management

Fraud Alert to job seekers!

₹ 2.0 - 5 Lakh/Yr

Similar positions