Guest Relations Officer - Finland, France, @ Vertax Visa

Job Description

Call and Whatsapp to Ms. Akansha = +91 hidden_mobile

• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to Guest Relations Manager when needed
• Record information in the logbook daily
• Ensure compliance with health and quality standards

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Keyskills:   hotel management restaurant management hotel booking hotel operations restaurant hotel administration guest handling guest service