Operations-cum-Documentation Supervisor (Trading -APIs Excipients)
- Krishkan Chemicals
- 4 - 7 years
- Ahmedabad
- 1 month ago
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Job Description
Key Responsibilities:
- Enquiry Management:
Ensure every customer and supplier enquiry is promptly attended to and that responses (quotations, COAs, technical sheets, offers) are sent on time without fail. - Document Review & Quality Control:
Review all documents prepared by the Business Development and Sourcing Executives (technical documents, offers, emails) before sending to customers/vendors check for accuracy, completeness, and formatting. - Internal Coordination:
Coordinate closely with the BD Executive and Sourcing Executive to ensure all customer requirements are understood, prioritized, and responded to in a professional and timely manner. - Error-Free Communication:
Proofread and vet all outgoing emails and documents to customers and vendors to ensure there are no mistakes, missing information, or incorrect attachments. - Export-Import Compliance: Ensure adherence to export-import regulations (DGFT, Customs, INCOTERMS) and country-specific trade compliance with the help of the Export Executive
- Team Supervision: Guide the sourcing and BD executives to ensure discipline in handling enquiries, maintaining document accuracy, and timely communications.
- Follow-up Management:
Maintain tracking systems (Excel or CRM) for enquiries, quotations, and pending customer/vendor responses; escalate delays as needed. - Reporting:
Prepare daily or weekly status reports for the Director covering key pending items, important customer/vendor updates, and any escalations. - Compliance and Best Practices:
Ensure that all documentation practices are aligned with internal SOPs and international customer expectations.
Preferred candidate profile:
- A good Master's degree in Commerce, Science, or Pharma (MBA/PG in International Business is a plus, and Additional Computer qualifications are given preference).
- Experience in Enquiry Management, Business Coordination, Customer Documentation Control and Customer management skills, in merchant export /trading, or manufacturing companies engaged in PHARMA APIs or Excipients business.
- Excellent typing speed and Email management skills
- Strong proofreading and communication skills.
- Attention to detail, with a zero-error approach to document management.
- Familiarity with handling pharma Excipient/API documents like COAs, technical datasheets, and commercial offers.
- Proficiency in MS Office (Excel, Word, Outlook); experience with CRM tools is a plus.
- Highly organized, proactive, and able to work independently.
Job Classification
Industry: Pharmaceutical & Life SciencesFunctional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Subject Matter Expert
Employement Type: Full time
Contact Details:
Company: Krishkan ChemicalsLocation(s): Ahmedabad
Keyskills: Coordination Computer Skills English Language Email communication Report Preparation Strong Interpersonal Skills Multitasking Administrative Skills Excel Report Preparation Communication Skills Written Communication Enquiry Generation Management Skills
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Krishkan Chemicals
Krishkan Chemicals is a young merchant export firm specializing in Pharma ingredients such as APIs, Excipients, and Chemicals. The registered office is in Bodakdev and the work place will be in Thaltej.
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