Resolution Coordinator, Contact Center
- Walmart
- 2 - 5 years
- Chennai
- 1 month ago
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Job Description
Position Summary... Job Summary
You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Flexible to work in US hours shifts.
About the team
The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year.
We Invest in You!
At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition.
At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition.
We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service.
What You ll Do
As a Customer Care Senior Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues. All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference.
What You ll bring
0 months - 12 months of relevant customer service experience
Excellent written and verbal communication skills
Able to interact professionally with customers.
Ability to manage multiple tasks simultaneously.
Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care
In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.
Review, analyze, and process critical customer queries with accuracy to provide customer
satisfaction.
Adhere to quality, compliance guidelines and SLA s
Must type a minimum of 25 WPM
Proficient with Microsoft Office programs (Outlook, Word)
Successful completion of mandatory training
Should be flexible work in a 24/7 work environment with rotating weekly time off.
Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.
Any graduation
About Walmart Global Tech
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Benefits
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Belonging
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Equal Opportunity Employer
Walmart, Inc., is an Equal Opportunities Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.
Job Classification
Industry: RetailFunctional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time
Contact Details:
Company: WalmartLocation(s): Chennai
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Keyskills: parking Training Basic Retail Customer satisfaction Data processing Customer service MS Office Quality compliance Data entry
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