Team Lead - AR Calling
- Cognizant
- 5 - 8 years
- Hyderabad
- 8 months ago
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Job Description
Job Summary
We are seeking a highly skilled and experienced Team Lead - HC with 6 to 8 years of experience to join our team. The ideal candidate will possess strong technical skills in MS Excel and domain expertise in Accounts Receivables and Provider. This role requires working from the office during night shifts.
Responsibilities
- Lead the team in managing and overseeing accounts receivables processes to ensure accuracy and efficiency.
- Provide guidance and support to team members in resolving complex accounts receivable issues.
- Utilize advanced MS Excel skills to analyze financial data and generate reports.
- Ensure compliance with company policies and industry regulations in all accounts receivable activities.
- Collaborate with other departments to streamline processes and improve overall efficiency.
- Monitor team performance and provide regular feedback to enhance productivity and quality of work.
- Develop and implement strategies to reduce outstanding receivables and improve cash flow.
- Conduct regular training sessions for team members to enhance their skills and knowledge.
- Maintain accurate records of all accounts receivable transactions and ensure timely follow-up on outstanding payments.
- Communicate effectively with clients and providers to resolve any billing discrepancies or issues.
- Prepare and present regular reports on accounts receivable status to senior management.
- Ensure that all accounts receivable activities are completed within the specified timelines.
- Foster a positive and collaborative work environment within the team.
Qualifications
- Possess strong technical skills in MS Excel including advanced functions and data analysis.
- Have extensive experience in managing accounts receivables processes and resolving related issues.
- Demonstrate expertise in the provider domain and understanding of industry regulations.
- Exhibit excellent communication and interpersonal skills for effective client and team interactions.
- Show ability to lead and motivate a team to achieve set targets and goals.
- Display strong analytical and problem-solving skills for data-driven decision making.
- Have a proven track record of improving cash flow and reducing outstanding receivables.
- Be detail-oriented and capable of maintaining accurate financial records.
- Possess the ability to work efficiently under pressure and meet tight deadlines.
- Demonstrate proficiency in preparing and presenting financial reports to senior management.
- Show commitment to continuous learning and professional development.
- Have experience in conducting training sessions and knowledge sharing.
- Exhibit a collaborative approach to work and ability to work well in a team environment.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Hyderabad
Keyskills: Customer Support AR Calling Denial Management RCM
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