Process Associate (Non-Voice)-HR Sukalpa
- Wipro
- 1 - 3 years
- Mumbai
- 7 months ago
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Job Description
PRINCIPAL RESPONSIBILITIES:
Work on the various front offices client tools as required for the specific queues and provide customer service through calls.
Understand customer queries received through calls and act accordingly.
Maintain a healthy and clean work environment & adhere to company policies and procedure.
Continuous up gradation of process knowledge as required
CRITICAL SKILLS REQUIRED
Excellent communication skills.
Comprehension - Ability to clearly understand the problem statement
Composition: - Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.
Voice & Accent: - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.
Strong customer service focus: - - Ability to empathize with the customer - Prioritizing customer needs
- Desired Skills: -
Self-Discipline
Learning and decision making
Patience and action oriented
- Technical skills: -
Basic Working knowledge of Computer &
Knowledge of desktop computer system
CANDIDATE SPECIFICATION
- Must have
Graduate / Undergraduate can apply (Not Eligible - MBA, BTech, BCA, Bsc IT & CS, BE, MTech, MCA, CA ).
Comprehension skills to understand & communicate with all customers effectively.
Telephone etiquettes.
Candidate should be comfortable for a F2F interview at Airoli Mindspace
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Non Voice - OtherEmployement Type: Full timeContact Details:
Company: WiproLocation(s): Mumbai
Keyskills: Communication Skills Written Communication Email Writing comprehension Strong Communication Skills Spoken English Fluent English Strong Interpersonal Skills Phone Etiquette
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