Service Delivery Management- Global Lead @ Post A Resume

Job Description

The Requirements Please enter the minimum criteria, skills, education, licenses etc. required to do this job Bachelors degree in information technology, Computer Science, or a related field. 5 to 10 years of experience in IT service delivery management, 5 years in a leadership role. Strong knowledge of IT service management (ITSM) frameworks, such as ITIL. Experience in managing escalation resolution of complex issues. Excellent problem-solving and decision-making skills, with the ability to remain calm and focused in high-pressure situations. Exceptional communication and interpersonal skills, with the ability to effectively interact with business colleagues, technical teams, and senior management. Proven ability to prioritize multiple tasks and meet deadlines in a fast-paced customer-oriented environment. Relevant certifications, such as ITIL Foundation, PMP, or related certifications, are highly desirable. The Requirements Please enter the minimum criteria. skills, education, licenses etc. required to do this job Bachelors degree in information technology, Computer Science, or a related field. 5 to 10 years of experience in IT service delivery management, 5 years in a leadership role. Strong knowledge of IT service management (ITSM) frameworks, such as ITIL. Experience in managing escalation resolution of complex issues. Excellent problem-solving and decision-making skills, with the ability to remain calm and focused in high-pressure situations. Exceptional communication and interpersonal skills, with the ability to effectively interact with business colleagues, technical teams, and senior management. Proven ability to prioritize multiple tasks and meet deadlines in a fast-paced customer-oriented environment. Relevant certifications, such as ITIL Foundation, PMP, or related certifications, are highly desirable

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Application Programming / Maintenance
Functional Area: Not Applicable
Role/Responsibilies: Service Delivery Management- Global Lead

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Keyskills:   IT service delivery management leadership IT service management escalation resolution communication ITIL Foundation PMP problemsolving decisionmaking interpersonal prioritization customeroriented