Bpo Ops. Manager (noida Location) Salary- 60k Inhand
- Cyfuture
- 5 - 10 years
- Noida, Gurugram
- 8 months ago
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Job Description
Note- Must have minimum 2 Years + experience in Manager Operation/BPO Manager role.
Company Name- Cyfuture India Private Limited
Position- Manager Operation/ BPO Manager Ops
Qualification- Graduate/Postgraduate
Salary- up to 6 Lakh
Roles & Responsibilities:
- Must have great understanding about BPO Matrix.
- Skills for planning, assigning and directing work.
- Meet or exceed KRA's of all team members - New training and ongoing training of team members .
- Responsible for revenue generation of assigned process and span
- Responsible for achieving desired client KPI's throughout and align team to deliver the desired results.
- Responsible for direct client communication in terms of any deliverables asked and demanded by the client - Hold team meetings on a regular basis with the direct reports.
- Document and communicate system and business process gaps.
- Ensure process operates efficiently according to client and company measures.
- Be directly responsible towards fostering the development of your team by motivating .
- Strong Client Handling Skills.
Required Candidate profile
- Minimum of 2 years of experience as an operation Manager from any Domestic Voice process.
- Non-BPO experienced profiles will not be considered.
- Good communication, Analytical, and leadership skills.
Benefits-
- flexible work environment
- Meal facility
Note: Need immediate joiner only. Only work from office job.
Call/WhatsApp CV to Ambi - 9210751***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: CyfutureLocation(s): Noida, Gurugram
Keyskills: SLA Management Operations Management Team Management Attrition Control Bpo Operations KPI Process Management Process Improvement Shrinkage Control Shrinkage Aht Forecasting Attrition Attrition Management Client Coordination Team Motivation KRA Floor Management
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Cyfuture
Since 2001, Cyfuture is vesting organizations of all sizes with inventive business solutions ensuring high-caliber performance and improvised brand image. Being a brand that is internationally famed for stupendous service standards, competent handling of IT infrastructure, and reliable corporate ima...
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