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Team Lead @ Cyfuture

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 Team Lead

Job Description

Job Opening: Team Leader BPO Industry | Cyfuture


Location: Gandhinagar, Gujarat

Company: Cyfuture

Contact HR: Rahul 8420011***


Position: Team Leader

Industry: BPO / Call Center / Customer Service

Experience: 2 to 5 Years

Education: Graduate (Any Stream)

Salary: 25,000 28,000 per month


Job Responsibilities:


Lead and motivate a team of customer service executives.


Monitor team performance and ensure KPIs are met.


Handle escalations and ensure customer satisfaction.


Conduct regular training and coaching sessions.


Prepare performance reports and feedback for improvement.

Desired Candidate Profile:


Proven experience in a BPO or call center leadership role.


Strong communication and interpersonal skills.


Ability to manage a team effectively under pressure.


Good analytical and problem-solving abilities.

Why Join Us?


Reputed organization with growth opportunities.


Supportive work environment.


Opportunity to lead and make an impact.


Apply Now!

Call or WhatsApp HR Rahul at 8420011*** to schedule your interview.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time

Contact Details:

Company: Cyfuture
Location(s): Gandhinagar

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Keyskills:   Team Handling Team Management Attrition Control Team Coaching Attrition Management Team Leading SLA Shrinkage Shrinkage Control KRA Leadership Skills

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₹ 2.75-3 Lacs P.A

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Cyfuture

Since 2001, Cyfuture is vesting organizations of all sizes with inventive business solutions ensuring high-caliber performance and improvised brand image. Being a brand that is internationally famed for stupendous service standards, competent handling of IT infrastructure, and reliable corporate ima...