Exchange Administrator Consultant @ Kotak Mahindra Bank

Job Description

7+ years of experience, Accountable as Service module owner for Global Email services.

This Include handling Day-to-day Service Delivery, Technical escalation, Operational Reports, Maintaining service stability and quality, Risk management and Governance.

Exposure in Provider management, Service Delivery and Service Operations.

 

Roles and responsibility -

Reviewing the operational reports, contractual commitments and consumption of Resource Units.

Monitors compliance of the provider against Service Level agreements (SLA) and other KPIs.

Ensure Service Management processes are followed. eg. Service Operations, Capacity Management(Availability), Information Security Management, Escalation Management.

Collaborates with the service provider and vendor for problem resolution and workarounds.

Support Business users for escalation and early resolution for urgent requests.

 

Technical Experience:

Good understanding of Exchange O365 Deployment and migration.

Exchange O365 account administrationtroubleshooting user management.

Exchange calendar/shared folder permissions and delegation.

Migrations of Mail boxes, public folders, user profiles.

Good understanding of Office apps /integration and add-ins.

Troubleshoot and resolve issue in Hybrid environment eg. PST issue, Email restoration, AD sync, Group policy, M365 groups.

M365 services Security, Governance, monitoring, administration skills to prevent service disruption and data loss.

Implement and support security policies, such as archive and retention policy for mailboxes.

Perform scripting administration tasks and reporting using PowerShell.

 

COMPETENCIES/ABILITIES:

 

Strong analytical ability and troubleshooting skill.

Microsoft Certification Exchange Online and ITIL V3 Foundation are desired.

Ability to think logically and analyze business process requirements and work independently.

Flexible, self-motivated , able to manage multiple tasks in a dynamic with the ability to work at International and culturally diverse organization.

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: General / Other SoftwareNetwork / System Administration
Functional Area: Not Applicable
Role/Responsibilies: Exchange Administrator Consultant

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Keyskills:   administration exchange consultant administrator o365