Bpo Ops. Manager (surat Location) Salary- 60k Inhand
- Cyfuture
- 5 - 10 years
- Surat
- 8 months ago
- Email to a friend
- Report this job
Job Description
Note- Must have minimum 5 Years + experience in Manager Operation/BPO Manager role.
Company Name- Cyfuture India Private Limited
Position- Manager Operation/ BPO Manager Ops
Qualification- Graduate/Postgraduate
Job Location- Kapodara, Surat, Gujarat
Salary- up to 6 Lakh
Roles & Responsibilities:
- Must have great understanding about BPO Matrix.
- Skills for planning, assigning and directing work.
- Meet or exceed KRA's of all team members - New training and ongoing training of team members
- Responsible for revenue generation of assigned process and span
- Responsible for achieving desired client KPI's throughout and align team to deliver the desired results.
- Responsible for direct client communication in terms of any deliverables asked and demanded by the client - Hold team meetings on a regular basis with the direct reports.
- Document and communicate system and business process gaps.
- Ensure process operates efficiently according to client and company measures.
- Be directly responsible towards fostering the development of your team by motivating.
- Strong Client Handling Skills.
Required Candidate profile
- Minimum of 5 years of experience as an operation Manager from any Domestic Voice process.
- Non-BPO experienced profiles will not be considered.
- Good communication, Analytical, and leadership skills.
Note: Need immediate joiner only. Only work from office job. Call/WhatsApp CV to Ambi - 9210751***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: CyfutureLocation(s): Surat
Keyskills: Client Coordination Attrition Control Bpo Operations KPI Rostering Process Management Shrinkage Control Shrinkage Attrition Management KRA SLA Management Operations Management Floor Management
Similar positions
Cyfuture
Since 2001, Cyfuture is vesting organizations of all sizes with inventive business solutions ensuring high-caliber performance and improvised brand image. Being a brand that is internationally famed for stupendous service standards, competent handling of IT infrastructure, and reliable corporate ima...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in