Hotel Manager @ Kp Tutorial

Job Description

Hotel managers make sure hotel facilities, such as accommodation, conference rooms, catering and sports amenities, are operational and safe on a day-to-day basis. They supervise hotel staff, set up systems to keep services running smoothly and resolve problems.

The duties and the amount of customer or staff contact vary according to the size of employer: managers in larger hotels may be mostly office-based, whereas managers of smaller establishments often have frequent contact with both customers and employees.

• promoting and marketing the business, including developing ways to attract new customers 
• managing budgets
• maintaining statistical and financial records
• planning maintenance work, events and room bookings
• liaising with maintenance and other specialist contractors 
• meeting guests and responding to complaints and queries
• handling customer complaints and queries

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Keyskills:   intelligence management communication leadership accept skills multitask operational interpersonal emotional financial criticism attention to detail great conflict-management ability