Customer Support Engineer/ OPS Engineer
- Pratiti Technologies
- 2 - 4 years
- Pune
- 1 month ago
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Job Description
Role description for Customer Support Engineer/ OPS Engineer
We are looking for a dynamic executive to join our customer support operations team. The
executive will be responsible for technical customer support and manage relationships with
customers. This position is ideal for young solar photovoltaic enthusiast in renewable energy
sector, who is looking for demonstrating technical understanding in challenges in solar PV
power plant O&M and asset management and providing best customer support service.
The executive would be closely working directly with customer support manager and
operations head on daily basis. The executive will be hands on working on Apollo, our
patented performance intelligence and health analytics solution for solar PV power plants.
Responsibilities
1.Configuration of new plants on to Apollo
2.Checking all engineering files of the power plant received from the customer
3.Setting up plant topology and configuration in Apollo
4.Setting up data pipeline connection between Apollo and customer site
5.Activating all product features in apollo relayed to central monitoring, analytics and
CMMS
6.Validating plant onboarding checks and preparing handover files to the customer
7.Creating UAT report for the handover plants
Must-Haves
Customer Support and Technical Support skills
Troubleshooting and Field Service abilities
Data Integration Protocol
Experience in renewable energy or related industry is a plus
Knowledge of solar and wind power plant operations
Bachelors degree in Engineering or renewable field
Pune based candidates only
Qualification
Bachelor in Computer Science/Engineering
Customer Support Engineer/ OPS Engineer
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Technical Support - Non Voice
Employement Type: Full time
Contact Details:
Company: Pratiti TechnologiesLocation(s): Pune
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Keyskills: Customer Support technical support field service asset management troubleshooting data integration
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