We are hiring for Immediate joiners for RPA Delivery Manager Role, please share your profile at So****j@he*****e.com
Location: Pune, Mumbai, Chennai (Hybrid)
Experience: 10 to 15+ years
Shift - Night Shift (US Shift)
Job Description -
- Must have RPA experience and leading Bot Support engagement
- Promote adherence to frameworks such as ITIL, Agile, or other relevant methodologies
- Oversee the delivery of services to clients, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Serve as the primary liaison between the organization and clients for service-related matters.
- Track and analyze service delivery performance against SLAs and KPIs.
- Prepare and present detailed reports to clients and internal stakeholders, highlighting service performance, achievements, and areas for improvement.
- Use data-driven insights to identify trends and recommend process
- RPA key platforms knowledge is essential i.e., UiPath, Power Automate and Automation Anywhere
- Strong understanding of service delivery frameworks such as ITIL, Agile, or similar methodologies.
- Proficiency in service management tools and platforms (e.g., ServiceNow, Jira, etc.).
- Ability to analyze data and generate actionable insights
- Certifications in ITIL, PMP, or similar frameworks are highly desirable
Keyskills: ITIL Robotic Process Automation Delivery Management PMP Uipath RPA KPI Service Delivery Management SLA JIRA Rpa Automation Automation Anywhere Project Management Robotic Process Agile Power Automate Blue Prism
Hexaware BPS is a unit of Hexaware Technologies Ltd. We are currently staffed at 2000+ people across Navi Mumbai (Mahape) Chennai, Nagpur and US. Ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India, we also rank among the Top 20 Best IT employers in India by DQ-IDC fo...