Intouch Cx Is Hiring For Subject Matter Expert _only Immediate Joiners
- IntouchCX
- 2 - 4 years
- Hyderabad
- 1 month ago
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Job Description
Job Title: Subject Matter Expert (CSR2) Customer Service
Company: Intouch CX
Location: HYD
Experience Required: 2+ Years
Job Type: Full Time
Industry: BPO / Call Centre / ITES
Functional Area: Customer Success, Service & Operations
Role Category: Voice / Blended
Employment Type: Permanent
Job Description:
We are looking for a dynamic and experienced Subject Matter Expert (CSR2) to join our team at Intouch CX. In this role, you will support and guide our Customer Service Representatives (CSRs), ensuring top-quality customer interactions and a consistent client experience.
Key Responsibilities:
- Represent our client partners by understanding their brand, values, processes, and promotions
- Provide real-time support, coaching, and feedback to CSRs to ensure service quality
- Conduct call evaluations and identify training needs
- Act as a role model for team members through professional behavior and leadership
- Assist in onboarding and mentoring new team members
- Analyze performance metrics and support continuous improvement
- Perform other operational and administrative tasks as assigned
Key Skills Required:
- 2+ years of experience in customer service or call center environment
- Strong coaching, mentoring, and people management skills
- Proficient in MS Office (Excel, Word, PowerPoint)
- Familiar with ACD/IVR systems and performance analytics
- Excellent communication skills written and verbal
- Typing speed of 30 WPM with accuracy
- Strong problem-solving and critical-thinking abilities
- Comfortable with change and adaptable in a fast-paced environment
- Strong organizational and time management skills
Interested candidates can contact below HR Anushka:
Email: an*************1@in******x.com
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time
Contact Details:
Company: IntouchCXLocation(s): Hyderabad
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IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
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