Guest Services Associate @ Kp Tutorial

Job Description

A guest services associate specializes in providing front desk assistance to guests, usually in a hotel or similar establishment. Some of their primary responsibilities are to greet clients, assign them to their rooms, process the check-in and check-outs, manage reservations, handle calls and correspondence, and fulfill requests. Aside from being the clients' primary point of contact, the associate is also responsible for coordinating with various hotel personnel to ensure that guests are satisfied with the establishment's amenities and services, all while implementing the hotel's safety policies and regulations.

• Manage the PBX telephone system by answering calls about city attractions, dining, services, policies, and directions.
• Manage crew by utilizing professional leadership skills.
• Participate in execution of marketing events such as concerts, celebrity meet and greets, giveaways, parties and tournaments.
• Process customer account payments utilizing IBM POS technology.
• Distribute all merchandise for promotional purposes and giveaways.
• Operate PBX telephone system and assist with inventory responsibilities.
• Maintain loyal customer relationships and develop new business through aggressive telemarketing.

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Keyskills:   reservations customer service procedures desk front guest product work inquiries knowledge team excellent check-out