Area Service Incharge @ Corporate Steps

Job Description

Duties/ Roles & Responsibilities

•  To supervise service delivery of ( service personnel ) daily
•  To monitor the call pendency of every daily
•  To take corrective action on pending calls to ensure timely closure
•  To provide  installation training to 
•  To ensure spare parts availability with each 
•  To review the requirement of spare parts for each  based on consumption trends every month
•  To take corrective actions on gaps found in MSL maintenance of spare parts with 
•  To ensure the achievement of the  sales target
•  To check the quality of  service deliveries done 
•  To provide proactive installation support to projects & keep records at each stage
•  To provide proactive installation pre-operative guidance to 100% of customers
•  To visit sites during the installation process
•  To organize service camps at project sites
• To visit sites during service camps
•  To resolve customer's complaints as per defined timelines
•  To track & monitor franchisee-wise call quality
•  To personally visit unsatisfied customers and close the loop
•  To ensure that customer satisfaction is more than 95%
•  To manage spare parts and ensure that every replaced part is returned to the factory within committed timelines
•  To visit dealer's counters in the territory
•  To resolve issues of dealers related to customer care
• To assess dealers plumber's confidence 
•  To provide installation training to dealers' plumbers to develop them for carrying out quality installations.

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Keyskills:   service customer service consumer durables