Salesforce Business Analyst
- Turnberry Solutions
- 7 - 12 years
- Noida, Gurugram
- 23 days ago
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Job Description
Key Responsibilities:
- Lead requirement gathering sessions with business stakeholders, product owners, and testers.
- Translate business needs into clear, actionable user stories and acceptance criteriaparticularly for Salesforce Voice and telephony workflows.
- Support proof-of-concept (POC) creation to validate Salesforce Voice functionality for the US business.
- Drive call center-related business process analysis and define how Salesforce Voice can meet those needs.
- Facilitate cross-functional collaboration between development, testing, and business teams.
- Act as the primary liaison between technical and non-technical teamsdevelopers will not be customer-facing.
- Provide guidance to testers on how to validate the stories; ensure quality and alignment with user expectations.
- Confidently push back on unrealistic or unclear business requests and drive clarity.
Required Qualifications:
- Proven experience as a Lead or Senior IT Business Analyst on telephony migration projects (telephony-to-telephony).
- Hands-on experience with call center migrationsideally involving Salesforce or Salesforce Voice.
- Strong knowledge of Salesforce Voice capabilities (no need to be a developer).
- Excellent facilitation and communication skills, especially across global teams.
- Ability to write detailed user stories quickly and accurately.
- Confident working independently in a fast-paced, iterative environment.
Nice to Have:
- Experience building POCs in Salesforce or other CRM platforms.
- Familiarity with the AZ&Me platform or pharmaceutical support programs.
- Prior experience collaborating with business users, product owners, and testers in agile environments.
Team Structure & Work Style:
- Youll work with a cross-functional team of devs, testers, and POsmany of whom are technically proficient and involved in code reviews.
- The Project Manager is based in the UK; strong facilitation skills are essential to lead afternoon EST sessions.
Job Classification
Industry: Management ConsultingFunctional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Software Development - Other
Employement Type: Full time
Contact Details:
Company: Turnberry SolutionsLocation(s): Noida, Gurugram
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Keyskills: Salesforce Service Cloud call center migrations Salesforce voice Telephony Business Analysis T Call Center Technology
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