Application Support Engineer
- VN2 Solutions
- 3 - 6 years
- Hyderabad
- 30 days ago
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Job Description
Role & responsibilities
- Provide L2/L3 application support for production and staging environments
- Perform incident management, root cause analysis, and permanent fixes
- Monitor jobs, services, and application logs; escalate and resolve critical issues
- Optimize SQL queries and validate backend data issues
- Collaborate with development, QA, and DevOps teams to ensure smooth deployments and hotfixes
- Maintain detailed documentation for incident resolution and support processes
- Ensure compliance with SLA, ITIL, and change management procedures
- 3-6 years of experience in Application/Production Support
- Proficiency in UNIX/Linux OS (log analysis, file handling, shell scripting)
- Hands-on with ticketing tools like JIRA, ServiceNow, Remedy
- Experience in job scheduling tools (e.g., Autosys, Control-M) is a plus
- Ability to analyze logs, trace errors, and deliver quick resolutions
- Excellent communication and stakeholder management skills
Preferred candidate profile
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time
Contact Details:
Company: VN2 SolutionsLocation(s): Hyderabad
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