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Application Support Engineer @ VN2 Solutions

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 Application Support Engineer

Job Description

Role & responsibilities

  • Provide L2/L3 application support for production and staging environments
  • Perform incident management, root cause analysis, and permanent fixes
  • Monitor jobs, services, and application logs; escalate and resolve critical issues
  • Optimize SQL queries and validate backend data issues
  • Collaborate with development, QA, and DevOps teams to ensure smooth deployments and hotfixes
  • Maintain detailed documentation for incident resolution and support processes
  • Ensure compliance with SLA, ITIL, and change management procedures
  • 3-6 years of experience in Application/Production Support
  • Proficiency in UNIX/Linux OS (log analysis, file handling, shell scripting)
  • Hands-on with ticketing tools like JIRA, ServiceNow, Remedy
  • Experience in job scheduling tools (e.g., Autosys, Control-M) is a plus
  • Ability to analyze logs, trace errors, and deliver quick resolutions
  • Excellent communication and stakeholder management skills

Preferred candidate profile

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: VN2 Solutions
Location(s): Hyderabad

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Keyskills:   Unix Windows OS Linux Putty SQL WinSCP

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VN2 Solutions

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