Quality Analyst - Field Collections @ Shashank Mishra Hiring

Job Description

About Navi Navi is one of the fastest growing financial services companies in India providing Personal & Home Loans, Insurance and Mutual Funds with a digital first approach. At Navi, our mission is to build financial services that are simple, accessible and affordable. Founders: Sachin Bansal & Ankit Agarwal What would your role at Navi Look Like Perform regular call audits/side barging/field visits to assess and govern the quality of the process. Identify Insights and remedy errors for the process. Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved. Compile and analyze data. Publish error analysis and training needs indicators. Investigate customer complaints and publish RCA. What are some good skills for this role Proven work experience in process improvement, process excellence, and quality assurance. Excellent communication skills, both written and verbal. Strong computer. skills and knowledge of QA databases and applications. Strong analytical and problem-solving skills. Relevant training and/or certifications as a Quality Analyst (Six Sigma/Lean Management

Employement Category:

Employement Type: Full time
Industry: FinTech
Role Category: General / Operations ManagementOperations Management / Process Analysis
Functional Area: Not Applicable
Role/Responsibilies: Quality Analyst - Field Collections

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Keyskills:   process improvement process excellence quality assurance communication skills computer skills analytical skills problemsolving skills Quality Analyst