Application Engineer / Senior AI Software Developer @ Skillsoft Software

Skillsoft is the global leader in eLearning. Trusted by the world's leading organizations, including 65% of the Fortune 500. Our 100,000+ courses, videos and books are accessed over 100 million times every month, across more than 100 countries. At Skillsoft, we believe knowledge is the fuel for innovation and innovation is the fuel for business growth. Join us in our quest to democratize learning and help individuals unleash their edge. 

This role is for an Application Engineer and Senior AI Software Developer that will support internal teams and clients in the scoping, design, development, and implementation of application integration solutions, while also focusing on AI product enhancements to optimize support delivery and accelerate support case deflection. This role combines the responsibilities of an Application Engineer and a Senior Software Developer, leveraging AI technologies to improve customer interactions and service efficiency. 

Responsibilities:  

• Some knowledge and experience of AI/ML software engineering 

• Work with product owners and curators to understand requirements and guide new features 

• Collaborate to identify new feature impacts on existing services and teams 

• Research, prototype, and select appropriate COTS and in-house technology and design 

• Collaborate with team to design, develop, and occasionally enhance or maintain existing systems 

• Document designs and implementation to ensure consistency and alignment with standards 

• Create documentation including system and sequence diagrams 

• Create appropriate data pipelines for AI/ML 

• Utilize and apply generative AI for products and for daily productivity 

• Periodically explore new technologies and design patterns with proof-of-concept 

• Occasionally present research and work to socialize and share knowledge across the organization 

• Lead solution design initiatives to facilitate the delivery of Skillsofts services to client audiences. Implement client application integration solutions 

• Work closely with client account management teams to ensure customer satisfaction with integrated solutions 

• Utilize expertise in Microsoft .NET/ASP, JSON, Java, PHP, SQL administration, MS IIS, Apache, Tomcat, and common Internet communication protocols 

Environment, Tools & Technologies: 

• Agile/Scrum 

• Operating Systems Mac, Linux 

• Python, JavaScript, Node.js 

• React UI/UX 

• LLMs (OpenAI GPT-X, Claude, embedding models) 

• Vector indexing/database, RAG, Agents 

• APIs GraphQL, REST 

• Docker, Kubernetes 

• Amazon Web Services (AWS), MS Azure OpenAI 

• SQL (Postgres RDS), NoSQL (Cassandra, Elasticsearch) 

• Messaging Kafka, RabbitMQ, SQS 

• GitHub, IDE (your choice) 

• Windows Active Directory 

• Microsoft Office Suite applications  

• Experience in web-based application development using common programming languages (Microsoft .NET/ASP, JSON, Java, PHP, etc.) 

Skills & Qualifications:  

• Post-secondary education in Information Technology or an equivalent combination of training and experience 

• Minimum 6+ years of software engineering development experience, including 3 years in a Technical Support or Customer Service role for an e-business company, internet service provider, or software vendor 

• Ability to design and document APIs, data models, service interactions 

• Familiarity or experience with: 

• React development 

• JavaScript 

• testing strategies unit, integration, system 

• system and API security techniques 

• data privacy concerns 

• microservices architecture 

• vertical vs horizontal scaling 

Attributes for Success: 

• Proactive, independent, adaptable, and collaborative team player 

• Excellent analytical and troubleshooting skills 

• Strong problem-solving and analytical skills, understanding of various data structures and algorithms 

• Ability to design and document APIs, data models, and service interactions 

• Customer service minded with an ownership mindset 

• Innovative and problem-solving mindset, passionate, curious, and open to new ideas