Support Services Analyst @ Replicon

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Support Services Analyst

Replicon
2 - 5 years
Remote
11 months ago
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Job Description

Serves as the second level of support to all the customers queries.

Resolves the queries and issues by ensuring that all assigned requests are addressed within the SLA or escalate it further as required.

Take ownership and responsibility of issues from start through to a successful resolution and follow the escalation process, to speed up the resolution.

Effective efficient working in partnership with other departments to prevent delay in resolution

Applying technology in multiple ways to configure the product and helping the customer implement Replicons products.

Solid understanding of product limits and suggesting ways of improving the product

Logically understanding the concepts of other SaaS based products for integration requests.

Need to be multi skilled in all three mediums (phone. Chats and emails.)

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Head - Customer Success
Employement Type: Full time

Contact Details:

Company: Replicon
Location(s): Remote

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Replicon

Your business is unique. Your workforce solutions should solve for the exact challenges you face.That?s why we?ve thought of everything: configuration, implementation, third-party integrations and compliance ? all wrapped up in convenient cloud living.

Support Services Analyst @ Replicon

Home > Customer Success