Business Process Specialist
- Mynd
- 10 - 12 years
- Bengaluru
- 7 months ago
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Job Description
Job Title (External) Business Process
Specialist Location(s) Gurugram, India,
Type Of Position Regular
Work Timings -
Interested candidates can directly share CV at Pr*****a@my****l.com and ak*************r@my****l.com
Role & responsibilities
The responsibilities below pertain to Oracle Cloud Order Management which will be focus for this person:
- PM Field initiatives/projects or represent the Field Subject Matter Expert (SME) on cross-functional initiatives/projects.
- Contribute to hands-on investigation of new functional and compliance requirements (including POCs), participate in requirements analysis and definition, designing solutions required, user story requirements and acceptance criteria, test and deployment execution in collaboration with business stakeholders and cross functional partners
- Familiarity with Keysight Global Services Operations processes (Services/Sales, Order Mgmt and Invoicing), policy, and compliance needs.
- Manage testing and defect management for End to end transactional, User experience, Regression, and targeted new Solution testing.
- Maintain functional design documentation, global training materials and application table data as required for global deliverables.
- Drive effectiveness and efficiency in processes and tools.
- Anticipate and resolve potential conflicts. Innovate to quickly deliver stable operations.
- Perform business application administration setups.
- Aid with deep support of production issues, includes efforts to identify root cause and identification and remediation actions to resolve as needed.
Minimum Skills Required :-
- Bachelors/Master degree or equivalent plus a minimum of 5-10 years relevant experience in relatable process and CF solution design deployment or CF project execution.
- Proven track record of managing or playing a primary role in projects/programs that follow Agile and/or Waterfall methodologies, from design, testing, delivery, including issue management and resolution. JIRA and ECMS tool/process familiarity is a plus.
- Demonstrated experience using the AGILE methodologies. Scrum Master and Product Ownership role experience, and utilization of Jira Story management, is a plus.
- Familiarity with enterprise mastered data (customer account/contact, product structure and item attributes, etc.)
- Established network and interface with Global IT and business stakeholders to internalize and rationalize requirements, interpreting and applying processes to deliver value to stakeholders.
- Excellent communication and interpersonal skills demonstrated assertiveness and ability to work with a global/virtual team.
- Team worker with ability to collaborate across cross-functional teams to meet aggressive delivery schedules.
- Self-motivated, excellent attention to detail, and problem-solving skills.
- Ability to work independently in a global environment including flexibility to adjust daily work schedule to accommodate early morning or evening calls as needed.
- Easily adapts to change and can cope with uncertainty and risk.
Job Classification
Industry: Analytics / KPO / ResearchFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: MyndLocation(s): Bengaluru+ View Contact
Keyskills: Order Management Project Management ERP Oracle Cloud Agile
Fraud Alert to job seekers!
₹ 20-30 Lacs P.A
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