Customer Support Associate @ Kp Tutorial

Job Description

Company Overview Dhrupad Technologies is a leading IT services provider based in Guwahati, Assam. Since our inception in 2015, we have been offering world-class IT-enabled services to clients from across the globe. With a focus on business and professional ethics, we strive to deliver the best support services and ensure customer delight. We have a dedicated team of highly trained and experienced technology experts. Job Overview We are looking for a Customer Support Associate to join our team at Dhrupad Technologies. As a Customer Support Associate, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position based in Guwahati, Assam, India. Qualifications And Skills 1 to 3 years of experience in customer support or a related role Excellent verbal and written communication skills Strong problem-solving and decision-making abilities Ability to multi-task and prioritize tasks effectively Demonstrated empathy. and customer-centric approach Ability to work in a fast-paced and dynamic environment Strong attention to detail and organizational skills Roles And Responsibilities Handle customer inquiries and resolve issues via email, and live chat Provide excellent customer service and ensure customer satisfaction Identify and escalate priority issues and ensure they are resolved promptly Maintain a high level of product knowledge to effectively assist customers

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Front Office / Guest RelationsKitchen
Functional Area: Not Applicable
Role/Responsibilies: Customer Support Associate

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Keyskills:   verbal written communication problemsolving decisionmaking multitasking customercentric approach attention to detail organizational skills