Front Desk Associate @ Kp Tutorial

Job Description

The front desk associate responsibilities comprise greeting the incoming guests, directing them towards the concerned department or personnel, assisting the guests with their inquiries, concerns, etc. Therefore, this associate is the first person that the clients or the guests will be interacting with and thus the person needs to be capable of representing the organization well. The person who is able to meet and surpass the customer expectations and has strong communication skills will be in the best position to handle this role.

The front desk associate is a position that is commonly found in the hotels, insurance or legal companies, medical field, hotel and a wide variety of other industries. The individual is basically assigned the task of handling and managing the front office operations.

In some organizations, he/she may be responsible for permitting specific visitors inside the organization as per the instructions given to him/her. He/she is also responsible for routing all the phone calls and directing them to the concerned personnel and may handle the issues faced by the clients or the customers. He/she may be involved in checking all the mails and may handle some part of administrative duties as well.

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Keyskills:   communication problem management customer time service organization solving detail multi-tasking flexibility to prioritizing attention