Technical Support Engineer(Trainee) @ DC Consultants

Job Description

Skill: technical support engineer , network , technical support , helper , remote desktop , hardware; Exp: 0-3 years; We are looking for a Technical Support Engineer(Trainee) who is willing to learn and provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. You will receive mentorship, first-class technical training and personal development opportunities that will equip you with the skills you need to advance in a career in the Technical Support domain. If youre naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, wed like to meet you. Responsibilities Diagnose and troubleshoot technical issues, along with resolving network issues, configuring operating systems. and using remote desktop connections to provide immediate support. Communicate with clients through a series of actions, either via phone, email or chat, until the technical issues are solved.Provide prompt and accurate feedback to the clients. Follow up with clients to ensure their IT systems are fully functional after troubleshooting. Assign issues to internal teams and tracking the updates. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Refer to internal databases or external resources to provide accurate tech solutions. Prioritize and manage several open issues at one time.Also,Ensure all issues are properly logged. Should be able to understand various reports/analytics needed in operations and must be able to produce accurate reports on a timely basis. Document technical knowledge in the form of notes and manuals. Ensure proper recording and closure of all issues. Ensures that Knowledge Base(KB) is created for repeat issues and known errors. Developing how-to (KB) articles and/or solutions documents for internal/external distribution. Responsible for managing SLA for premium customers. Responsible for timely closure of incidents depending on the priority to meet committed Service levels. Provide feedback to Product Management groups associated with product quality concerns. Maintain jovial relationships with clients. Should be open to 24*7 support

Employement Category:

Employement Type: Internship
Industry: Others
Role Category: R&D / Product Design
Functional Area: Not Applicable
Role/Responsibilies: Technical Support Engineer(Trainee)

+ View Contact

Keyskills:   technical support remote desktop hardware technical support engineer network helper