Production Support Engineer
- Bottom Line
- 2 - 3 years
- Kolkata
- 1 month ago
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Job Description
We are looking for an expert at troubleshooting complex customer production problems in a variety of environments, including Bottomline hosted application environments. You should have experience serving as a senior member of a technical production support team, are a master problem solver and have a propensity for driving problems to resolution with an eye on creating the best outcomes for our customers and our business.
If you answer YES to the below questions, we would love to speak with you!
- Do you have strong troubleshooting skills and excel at problem solving?
- Do you enjoy learning and digging to know more?
- Do you want to work directly with customers, helping to delight and ensure excellent communication?
- Do you enjoy working cooperatively across teams to gather issue information and drive to resolution?
- Are you comfortable speaking to a crowd?
Do you have the determination and desire to achieve the following:
- Perform 3+ years in production support, troubleshooting and maintenance.
- Work with Development and Implementation engineering teams on incidents and defects.
- Serve as a resource for operational processes and technology, supporting the platform and customer base.
- Manage queries in accordance with a structured case management discipline to achieve the required Service Level Agreements.
- Develop and maintain SQL for troubleshooting and monitoring.
- Perform log analysis to assist with the location of root cause.
- On call rotation schedule for out-of-hours support.
- Occasional after-hours high-severity issue support.
What will make you successful:
- Bachelor s degree, preferably Computer Science degree, and 2-3 years prior experience in a Production Support role.
- Demonstrated working knowledge of Java Based Web Applications.
- Previous experience in a customer-facing role, including excellent written and oral communications skills.
- Outstanding analytical and triage skills to review application logs to identify root cause.
- Ability to prioritize effectively and handle shifting priorities professionally.
- Participation in the complete life cycle of an enterprise-wide, web-based application.
- Good understanding of Networking principles.
- Databases and SQL query language.
- Unix/Linux bash command skills.
- Advantageous Skills: ELK, Grafana, Rest API calls, Postman, Git, GitLab, Bitbucket, PyCharm, Oracle WebLogic, IBM WebSphere, Tomcat, Apache
Job Classification
Industry: Software ProductFunctional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time
Contact Details:
Company: Bottom LineLocation(s): Kolkata
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Keyskills: Unix Automation Networking Linux Analytical Cash management Troubleshooting Operations Monitoring SQL
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Bottom Line
Bottomline Media Pvt Ltd is a Media Movies Marketing Company . We specialise in In film branding , marketing associations and Brand identity. Additionally we handle some of the biggest brands strategies in India- Events - associations across platforms
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