Senior Director, Product Management (Data) @ Diraa HR Services

Job Description

Salesforce Customer 360 is an integrated CRM platform that provides a 360-degree view of your customers. With the Customer 360, every company can collaborate around their customer directly or indirectly to deliver data driven personalized experiences their customers expect. Included in this platform is Salesforce Data Cloud product, which provides customers a single source of truth about each customer across sales, service, marketing, commerce and external data sources all points of interaction. Salesforce Data Cloud aggregates customer data from many sources, creates rich and dynamic customer profiles with intelligent insights using Einstein AI, and builds 1 to 1 personalized customer experiences based on these profiles. It is the future of Intelligent CRM. It's an enormous opportunity! We are looking for a passionate Product Manager that wants to be a part of defining the future of data driven CRM. The right candidate will have in-depth experience building BI and AI analytics. platform capabilities using metadata driven system, configuration based extensibility across UI, persistence, analytics and integration layers, integrating data in heterogeneous application landscapes with use of APIs & connectors and domain expertise with Salesforce or equivalent CRM or Marketing solutions. Experience with big data technologies, analytic platforms or applications built for high scale and performance is a big plus. REASONS TO JOIN: Impact - your work will be used by thousands of customers, including Fortune 500 companies Technology - you will be working with consumer-scale big data and analytics technologies. People - you will work with great people in engineering, user experience, research, data science, customer success and more. Providing excellent opportunities to contribute and Learn from the best! Broad Exposure - youll partner with dozens of teams across the company, building your profile and influence while you learn a ton about the top products. Learning - you will join a highly cross functional team who interact with all parts of the business every single week. Customer Success - You will work in an organisation highly focused on delivering customer success throughout their lifecycle Culture - Salesforce is a great place to work where theres open and honest communication with our Ohana culture. RESPONSIBILITIES 15-18 years of technology experience, defining the product capabilities for data ingestion, data federation, data management, data governance, data modeling & data analytics with UI, metadata and API based extensibility for the Salesforce Data Cloud. Experience delivering feature capabilities for Data, Analytics and AI/ML products preferred Delivering the administration and setup experience for the Salesforce Data Cloud Work with other Salesforce cloud products to light up end 2 end use cases based on data and analytics integrations. Collaborating with Salesforce Platform Engineering teams to drive necessary platform requirements and dependencies. Deliver resources to support adoption through various channels, training, trailhead, blogs, open source and internal proof of concepts. Collaborate across multiple teams internally. These services have a high number of internal stakeholders with complex needs and require strong product leadership to ensure alignment, consistent design principles, and adoption from other teams. Balance product vision & roadmap with partner and customer feedback, competitive analysis, prioritizing across a diverse set of inputs and constituents. Engage with our partner and customer communities to deliver feature and product enablement, drive customer success and product adoption. Highly Data Driven, experienced with estimations, drive metrics and KPI for adoption, growth etc. Experienced in CTS analysis, Pricing and Packaging. Work closely with key customers to envision, plan and execute along with assigned architecture and consulting resources. QUALIFICATIONS A deep understanding of the building App Platforms including metadata, custom objects & fields, APIs and Setup. Minimum of 15-18 years combined experience in engineering or product management with expertise in SaaS or PaaS environments. Proven ability to influence and coordinate cross-functional teams to execute against a plan. Well-developed leadership, management, and strategic-thinking skills, with the ability to excite and lead others. Excellent organization and communications skills, with experience communicating across groups with varying degrees of technical background. Experience presenting to executive leadership, participating in the sales cycle, and handling sensitive customer escalations. Experience with big data technologies, analytic platforms and AI/ML frameworks

Employement Category:

Employement Type: Full time
Industry: Software Product
Role Category: Operations Management / Process Analysis
Functional Area: Not Applicable
Role/Responsibilies: Senior Director, Product Management (Data)

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Keyskills:   CRM BI APIs connectors Salesforce data federation data management data governance data modeling data analytics UI metadata administration product leadership competitive analysis custom objects SaaS PaaS leadership management organization AI analytics metadata driven system configuration based extensibility Marketing solutions big data technologies analytic platforms data ingestion API based extensibility setup experience Salesforce Platform Engineering customer success CTS analysis Pricing Packaging App Platforms fields strategicthinking communications big data technologies analytic platforms AIML frameworks