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Data Analyst @ Flipkart

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 Data Analyst

Job Description

Role & responsibilities

  • Drive and improve CX metrics such as CXNS, NPS, EI, and Escalation TATs
  • Analyze data to identify gaps and opportunities in customer experience
  • Collaborate with internal teams and stakeholders to implement CX improvement plans
  • Monitor performance, highlight deviations, and ensure timely resolution of issues
  • Prepare and share periodic performance reports with relevant stakeholders

Skills & Requirements:

  • Proficiency in MS Excel and Google Sheets for data analysis and reporting
  • Strong communication skills verbal and written
  • Ability to get things done in a fast-paced, high-pressure environment
  • Strong negotiation and stakeholder management skills
  • Prior experience in operations or customer experience roles is a plus

Note: The role is 1 year contractual role- Full Time Employment (Vendor Payroll). Based on your performance your contract might get extended or also might have the opportunity to get on role.

Job Classification

Industry: Courier / Logistics
Functional Area / Department: Other
Role Category: Other
Role: Other
Employement Type: Full time

Contact Details:

Company: Flipkart
Location(s): Bhiwandi

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Keyskills:   Data Visualization Advanced Excel Data Analytics Data Reporting Excel Power Bi Data Management Data Analysis

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Flipkart

Thanks & Best Regards,\n\nManasa| Senior Talent Business Partner\r\n CygnusPro Software Solutions Pvt. Ltd.\n\nEmail: manasa@cygnuspro.com