Fluent English + Hindi must Customer Service @ United Career

Job Description

Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. This is for a current requirement for people fluent in English and Hindi. It is a work from office requirement. Job location: Electronic City, Bangalore (Landmark: Next to PES College Campus) Immediate joiners preferred Please note: As part of the assessment process, a system-generated English verbal assessment will be sent to your email ID after you finish applying to the job. We request you to complete this short assessment to be considered for the evaluation process Principal Duties & Responsibilities: Work from office role Perform inbound & Outbound Customer calls Understand credit. concerns customers have when their loan or credit card gets rejected Co-ordinate with operations department on successful repayment & resolution of negative issues pertaining to credit bureaus Handle Customer Complaints and Escalations. Provide solutions for basic problems, work within the time limits provided, and take ownership of issues. Rotational day shift 6 days working 1 day rotational off People looking for BPO jobs/customer care executive/customer support executive/call centre executive/call centre representative roles can apply as well Who all can apply Graduates from any domain Excellent communication in English and Hindi Minimum experience of 2 years overall and 1 year of telecollection BPO process experience Immediate joiners preferred. Please remember to finish the system-generated English verbal assessment sent to your email ID post the application process Job Type: Full-time Salary: 18,500.00 - 19,917.00 per month Education: Bachelor's (Required) Experience: telecollection BPO process: 2 years (Required) Language: fluent English (Required) fluent Hindi (Required) Work Location: On the road

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (Domestic)ERP / CRM
Functional Area: Not Applicable
Role/Responsibilies: Fluent English + Hindi must Customer Service

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Keyskills:   English Hindi Customer Care Technical Support Customer Acquisition Analytics BPO Customer Support Digital Solutions Backoffice Call Centre