Support Services Owner @ WNS Global Services

Job Description

As the Support Services Owner, your role within a team setting involves taking custodianship for encouraging and maintaining Oracle Cerner client relationships. In your interactions with Oracle Cerner clients, you will undertake a variety of responsibilities. Your overarching objective is to nurture positive relationships within the team and with clients, striving to deliver valuable outcomes for both Oracle and our clients. Key responsibilities include: Managing intricate external client relationships characterized by a high degree of variability. Influencing client support strategy with a focus on achieving value and targeted outcomes Developing refined continuous improvement strategies Serving as the sole point of contact for support critical issues that cut across different interpersonal units Providing expertise in support processes and offering mentorship on expectations for both internal collaborators and external clients Collaborating with internal team value and. participating in efforts to improve overall performance and efficiency

Employement Category:

Employement Type: Full time
Industry: Software Product
Role Category: ERP / CRM
Functional Area: Not Applicable
Role/Responsibilies: Support Services Owner

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Keyskills:   collaboration performance Oracle Cerner client relationships client support strategy continuous improvement strategies support processes mentorship efficiency