Account operations Professional
- Photon
- 2 - 5 years
- Kolkata
- 2 years ago
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Job Description
Photon Infotech P Ltd is looking for Account operations to join our dynamic team and embark on a rewarding career journey- you will play a pivotal role in managing the operational aspects of client accounts
- This includes coordinating processes, ensuring compliance, and providing support to account managers to ensure smooth operations and client satisfaction
Responsibilities:
- Account Coordination:Serve as a liaison between account managers, clients, and internal teams
- Coordinate and execute operational processes related to client accounts
- Process Management:Develop and maintain standardized processes for account operations
- Ensure adherence to established procedures and guidelines
- Documentation and Reporting:Maintain accurate and up-to-date documentation related to client accounts
- Generate reports on account performance, activities, and key metrics
- Client Communication:Communicate with clients to gather necessary information and documentation
- Provide updates on account status, project timelines, and deliverables
- Issue Resolution:Address and resolve operational issues or concerns raised by clients or internal teams
- Escalate issues as needed and collaborate on effective solutions
- Compliance:Ensure compliance with internal policies, industry regulations, and client-specific requirements
- Stay informed about any changes in regulations that may impact account operations
- Quality Assurance:Conduct regular quality checks on account operations to ensure accuracy and efficiency
- Implement improvements to enhance operational effectiveness
- Training and Support:Provide training and support to account managers on operational processes
- Offer guidance on best practices for account coordination
- Cross-functional Collaboration:Collaborate with other departments, including finance, legal, and customer support, to ensure seamless account operations
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Finance & AccountingRole Category: Payroll & TransactionsRole: Payroll & Transactions - OtherEmployement Type: Full timeContact Details:
Company: PhotonLocation(s): Kolkata+ View Contact
Keyskills: Training Report generation Client satisfaction Manager Quality Assurance Compliance Legal Issue resolution Customer support Operations Process management
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