Job Title: L2 Service Desk Engineer.
Location: Cadence Design Systems, Bangalore.
Reports To: Service Desk Shift Lead.
Job Overview: The L2 Service Desk Engineer is responsible for handling day to day
responsibilities assigned and more complex technical issues that are escalated from the L1 team.
This role requires a deeper understanding of IT systems, networks, and troubleshooting
methodologies. The ideal candidate will have experience in diagnosing and resolving more
advanced technical problems and providing a higher level of customer service.
Key Responsibilities:
Handle escalated incidents and service requests from L1, ensuring timely resolution and
communication with end-users.
Diagnose and resolve complex technical issues, and application-related problems.
Conduct root cause analysis on recurring incidents and work on implementing permanent
solutions.
Work closely with other IT teams to resolve issues that require specialized knowledge or
software changes.
Update and maintain detailed documentation, including knowledge base articles and
troubleshooting guides.
Provide guidance and support to L1 engineers, including training on new technologies and
troubleshooting techniques.
Qualifications and Required Skills:
Candidate should have sound knowledge of Linux, Windows & VMware
Exposure towards Windows Server Support and Active Directory.
Assisting users on Remote tools
Knowledge on System Health Checks and Monitoring Alerts
Knowledge on different virtualization platform will be added advantage.
Good practical working ability with VMware.
Able to communicate effectively with internal customers.
Experience working on Vmware vSphere administration skills.
Hands on experience on VNC, NX and tiger VNC
Configure and Manage Monitoring Alerts w r t VMware Hypervisors and VM s
Work experience on L2 Service or Incident support.
Ability to read logs.
Good knowledge and understanding of Virtual Machines, Windows/Linux Server
Certification Preferred: Vmware, RHCSA
Excellent analytical and problem-solving abilities.
Strong communication skills, both verbal and written.
Comfortable to work in 24/7 environment independently and handle multiple tasks with
attention to detail.
Good understanding of operational framework like ITIL and operations process.
Keyskills: VMware Windows Server VMware Server Troubleshooting Linux Support Ticketing L1 Support Linux Ticketing Tools Technical Support Windows Support VNC
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