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Opening_Team Leader - Operations (Domestic E-commerce Inbound _ Bhopal) @ Hexaware Technologies

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 Opening_Team Leader - Operations (Domestic E-commerce Inbound _ Bhopal)

Job Description

Job description

Opening_Team Leader - Operations (Domestic E-Commerce Inbound) _ Bhopal

Only Immediate joiner


5 days working with 24/7 rotational shift.

  • Looking a candidate with overall Minimum 4-8 years of experience in those as a TL for voice Process should at least 1 to 2 year on paper.
  • Voice Experience -Mandate
  • E-Commerce Domain Experience - Added advantage.
  • Good communication
  • Budget - INR 4.2L
  • Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT.
  • Graduation - Mandate
  • Only immediate joiner.
  • Inbound
  • Should have prior experience of handling voice process
  • Responsible for meeting the SLA targets
  • Excellent real time management skills
  • Ensure schedule adherence and create an encouraging team environment.

Interested Candidate please share CV on,


po****3@he*****e.com or,

call or what's app on 7869304***


Regards,

Pooja


Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time

Contact Details:

Company: Hexaware Technologies
Location(s): Bhopal

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Keyskills:   Team Lead Voice BPO RR Team Handling E-commerce Shrinkage Inbound Aht Attrition FCR SLA Management Operations

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₹ 2.25-4.25 Lacs P.A

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Hexaware Technologies

Hexaware BPS. is the wholly owned subsidiary of Hexaware Technologies Ltd. We are currently staffed at 4000+ people across Navi Mumbai (Mahape) Chennai, Nagpur US, Mexico and Russia. Hexaware BPS leverages on a strong technology legacy from its parent organization. With an amalgamation of passionate...