Your browser does not support javascript! Please enable it, otherwise web will not work for you.

Openings For Quality Analyst_International Non-Voice_Chennai @ Hexaware Technologies

Home > Other

 Openings For Quality Analyst_International Non-Voice_Chennai

Job Description

Job Responsibilities:

  • Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time
  • Should have been a Quality analyst for at least two years in a Telecom Process.
  • Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement
  • Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience.
  • Required to provide detailed analysis for escalations, product and process changes/launches.
  • Coordinate for calibration sessions and adherence towards enhancing calibrated process performance.
  • Experience from BPO industry with Telecom customer service background.

Criteria:

  • Graduation from any stream is mandatory
  • Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background.
  • Experience on feedback and coaching techniques, ensuring improvement of the process through Quality tools on Lean, Kaizen and Six Sigma.

Shifts timings:

  • Should be ready to work in flexible shifts, Rotating Day and Night

Interested candidates can reach out to

Pa********9@he*****e.com, 9626261***

So***v@he*****e.com, 8056741***


Regards,

TAG


Job Classification

Industry: BPM / BPO
Functional Area / Department: Other
Role Category: Other
Role: Other
Employement Type: Full time

Contact Details:

Company: Hexaware Technologies
Location(s): Chennai

+ View Contactajax loader


Keyskills:   Root Cause Analysis Why-why Analysis Quality Tools Check Sheet 7Qc Fishbone Pareto Charts

 Fraud Alert to job seekers!

₹ Not Disclosed

Similar positions

Urgent Opening For Medical Representative For Mehsana location

  • Client Associates
  • 0 - 5 years
  • Mehsana
  • 5 days ago
₹ -4.25 Lacs P.A.

Urgent hiring For Billing Executive (FMCG)- Gujarat

  • FMCG
  • 1 - 6 years
  • Ahmedabad
  • 10 days ago
₹ Not Disclosed

Sme- Test Automation For Business Processes With Worksoft Certify

  • Hurix
  • 3 - 8 years
  • Mumbai
  • 10 days ago
₹ Not Disclosed

Walk-in For Mba(b Schools - Freshers) @ Globaldata, Hyderabad

  • Globaldata
  • 0 - 1 years
  • Hyderabad
  • 10 days ago
₹ 2.5-3.75 Lacs P.A.

Hexaware Technologies

Hexaware BPS is a unit of Hexaware Technologies Ltd. We are currently staffed at 2000+ people across Navi Mumbai (Mahape) Chennai, Nagpur and US. Ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India, we also rank among the Top 20 Best IT employers in India by DQ-IDC fo...