Desktop Support
- Photon
- 1 - 4 years
- Kolkata
- 2 years ago
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Job Description
- Installing, configuring, and maintaining desktop computers, laptops, and related hardware.
- Troubleshooting hardware and software issues and resolving problems.
- Responding to user inquiries and providing technical support via phone, email, or in-person.
- Installing, configuring, and upgrading operating systems and software.
- Managing and monitoring the performance of desktop systems and ensuring their optimal functioning.
- Performing hardware and software upgrades, as well as security patches.
- Documenting hardware and software configurations, maintenance procedures, and user guides.
- Collaborating with other IT teams to resolve complex technical issues and support projects.
- Maintaining inventory of hardware and software assets.
- Staying up-to-date with the latest technology developments and industry standards.
Qualifications:
- Strong technical skills and experience with desktop hardware, software, and operating systems.
- Excellent problem-solving and analytical abilities.
- Excellent written and verbal communication skills.
- Ability to prioritize tasks and work under pressure.
- Good organizational skills and attention to detail.
- Knowledge of industry standards and best practices.
- Prior experience in a desktop support role is desirable.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: Desktop EngineerEmployement Type: Full timeContact Details:
Company: PhotonLocation(s): Kolkata+ View Contact
Keyskills: Operating systems Analytical Manager Technology Management Desktop support Technical support Monitoring Hardware troubleshooting Inventory
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