BPO - Customer Support Executive @ Selections Hr Services

Job Description

**Job Title: Customer Support Specialist**

**Location: Malad, Mumbai**

**Salary: Up to 3.6 LPA (Excluding Incentives) for experienced candidates, Up to 18,000 INR for freshers**

Are you a dynamic individual with excellent communication skills and a passion for providing exceptional customer service We have exciting opportunities for both freshers and experienced candidates to join our team as Customer Support Specialists in our Malad location.

**Key Responsibilities:**

1. **Chat and Voice Support:**
- Respond to customer inquiries and resolve banking-related queries through both chat and voice interactions.
- Provide accurate and timely information to customers while maintaining a professional and positive demeanor.
- Assist customers in navigating online banking platforms and resolving any technical issues they may encounter.
- Handle customer inquiries through phone interactions and ensure a positive customer experience.

2. **Customer Engagement:**
- Collaborate with team members to ensure a seamless and efficient customer service experience.
- Maintain accurate and detailed records of customer interactions in the system.
- Achieve individual and team targets by delivering excellent customer service.

3. **Qualifications and Skills:**
- Excellent written and verbal communication skills in English.
- Ability to multitask and work in a fast-paced environment.
- Basic knowledge of banking products and services.
- Customer-focused with a commitment to providing high-quality service.
- Willingness to work in a dynamic and diverse environment.

**Benefits:**
- Competitive salary up to 3.6 LPA for experienced candidates, Up to 18,000 INR for freshers.
- Lucrative incentives based on performance.
- Comprehensive training programs for both freshers and experienced professionals.
- Career advancement opportunities.
- Positive and inclusive work environment.
- Opportunity to work with multiple clients, gaining diverse industry experience.
- Employee assistance programs.

If you are enthusiastic, have excellent communication skills, and are eager to be a part of a vibrant team, apply now and take the first step towards an exciting career in customer support.

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Care ExecutiveCustomer Care Executive (Call Centre)
Functional Area: Not Applicable
Role/Responsibilies: BPO - Customer Support Executive

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Keyskills:   chat process international bpo voice process inbound calls communication inbound customer service customer retention customer service bpo backoffice bpo voice